Terms of Service

Agreement to Terms

These Terms of Service govern your access to and use of the Silkenthread website and our game development services. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, you should not use our website or services. Please read these terms carefully before proceeding.

Service Description

Silkenthread provides professional game development services, including but not limited to:

Collection Game Development: Design and development of collection-focused games with discovery mechanics, catalog systems, and progression tracking
Save System Architecture: Implementation of reliable save systems with auto-save functionality, multiple slot management, and corruption recovery
Legal and Compliance Review: Assessment of games against regulatory requirements including COPPA, GDPR, disclosure standards, and platform-specific guidelines

Service details, deliverables, timelines, and pricing are specified in individual project agreements. These Terms of Service apply to all services unless explicitly stated otherwise in a separate agreement.

Acceptable Use Policy

Permitted Uses

You may use our website and services for legitimate business purposes, including:

Browsing information about our game development services
Contacting us for inquiries and quotes
Engaging our services for game development projects
Accessing resources and information we provide

Prohibited Uses

You may not use our website or services to:

Violate any applicable laws, regulations, or third-party rights
Transmit harmful code, viruses, or malicious software
Attempt unauthorized access to our systems or networks
Interfere with the proper functioning of our website
Harvest or collect information about other users without consent
Impersonate any person or entity or misrepresent your affiliation
Use our services to create content that infringes intellectual property rights
Engage in any activity that could harm our reputation or business interests

Service Access and Requirements

Access Requirements

To access and use our services, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts
Provide accurate and complete information when contacting us
Maintain the security of any account credentials if provided

Account Security

If we provide you with account access or credentials for project collaboration, you are responsible for maintaining their confidentiality and security. You agree to notify us immediately of any unauthorized access or security breach.

Geographic Restrictions

Our services are available internationally, though certain services may be subject to geographic limitations based on legal, technical, or business considerations. We will inform you of any applicable restrictions during the engagement process.

Service Availability and Modifications

Website Availability

We strive to maintain continuous availability of our website, but we do not guarantee uninterrupted access. Our website may be unavailable due to:

Scheduled maintenance and updates
Technical difficulties or system failures
Circumstances beyond our reasonable control

We will make reasonable efforts to notify you of planned maintenance when possible.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. This includes changes to service offerings, features, pricing, or availability. We will provide reasonable notice of significant changes that may affect active projects.

Updates and Improvements

We continuously work to improve our services and may introduce new features, update existing functionality, or modify our processes. While we aim to enhance the user experience, we cannot guarantee that all updates will meet your specific needs or preferences.

Intellectual Property Rights

Our Content Ownership

All content on our website, including text, graphics, logos, images, and software, is owned by Silkenthread or our licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

Project Deliverables

Intellectual property rights for project deliverables are governed by individual project agreements. Generally:

We retain rights to our development tools, methodologies, and pre-existing materials
You receive specified rights to the custom work we create for your project
Specific ownership and licensing terms are detailed in project contracts

License to Use Our Services

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. This license does not include any right to download, copy, or redistribute website content except as explicitly permitted.

Trademark Notice

Silkenthread and our logo are trademarks of our company. You may not use our trademarks without prior written consent. Third-party trademarks mentioned on our website belong to their respective owners.

Payment and Billing

Payment terms for our services are specified in individual project agreements and typically include:

Pricing: Service fees are quoted in Euros (EUR) and specified in project proposals
Payment Schedule: Payment milestones and due dates are outlined in project contracts
Payment Methods: We accept bank transfers and other payment methods as agreed upon
Late Payments: Late payments may incur interest charges or result in service suspension
Refund Policy: Refund terms are specified in project agreements and depend on project stage and deliverables completed

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes, duties, or fees associated with your purchase of our services.

Your Responsibilities

Information Accuracy

You agree to provide accurate, complete, and current information when using our services. This includes project requirements, technical specifications, and any other information relevant to service delivery.

Timely Communication

You agree to respond promptly to our requests for information, feedback, or approvals to avoid project delays. Delays caused by lack of client response may affect project timelines and deliverables.

Rights to Provided Materials

You represent and warrant that you have all necessary rights to any materials, content, or information you provide to us for use in your project, and that their use will not infringe any third-party rights.

Compliance with Laws

You agree to use our services in compliance with all applicable laws, regulations, and industry standards. You are responsible for obtaining any necessary licenses, permissions, or approvals for your use of our deliverables.

Termination and Suspension

Termination Rights

We reserve the right to terminate or suspend your access to our website or services:

If you violate these Terms of Service
If you engage in fraudulent or illegal activities
If you fail to make required payments
For any other reason with appropriate notice

You may terminate your use of our services at any time, subject to the terms of any active project agreements. Termination does not relieve you of payment obligations for work completed or services rendered.

Upon termination, any licenses granted to you under these Terms will immediately cease, and you must stop using our services and website content.

Changes to Terms of Service

We may update these Terms of Service periodically to reflect changes in our practices, services, or legal requirements. When we make changes:

We will update the "Effective Date" at the top of this document
Significant changes will be communicated through website notices or email
Your continued use of our services after changes take effect constitutes acceptance of the updated terms

We encourage you to review these Terms of Service regularly to stay informed of any updates.