Privacy Policy

Our Commitment to Your Privacy

At Silkenthread, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our game development services and website.

We are committed to transparency in our data practices and compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

Information We Collect

Information You Provide Directly

When you contact us through our website forms or email, we collect:

Contact Information: Name, email address, phone number if provided
Communication Content: Messages, inquiries, project details you share with us
Project Information: Details about your game development needs and requirements

Legal Basis: Consent and legitimate business interest in responding to inquiries

Information Collected Automatically

When you visit our website, we automatically collect:

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on pages, navigation paths, referring URLs
Cookie Data: Information stored through cookies and similar technologies (see our Cookie Policy)

Legal Basis: Legitimate interest in website functionality and improvement

Analytics Information

We use analytics services to understand website performance:

Behavioral Data: How visitors interact with our website
Aggregate Statistics: Overall traffic patterns and trends
Performance Metrics: Page load times, error rates, user experience indicators

Legal Basis: Consent (where required) and legitimate interest

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To respond to your inquiries, provide quotes, and deliver game development services you request
Communication: To send you information about our services, project updates, and respond to your questions
Website Improvement: To analyze how our website is used and make improvements to user experience
Security: To protect against fraud, unauthorized access, and other security issues
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Business Operations: To maintain records, process transactions, and conduct ordinary business activities

How We Share Your Information

We respect your privacy and limit data sharing. We may share your information with:

Service Providers

Third-party companies that help us operate our website and deliver services, such as hosting providers, email services, and analytics platforms. These providers are contractually obligated to protect your data.

Legal Requirements

When required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, or safety.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business. You will be notified of any such change in ownership or control.

With Your Consent

We may share your information with other parties when you give us explicit permission to do so.

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures

Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments
Access controls and authentication
Firewall and intrusion detection systems

Organizational Measures

Limited access to personal data
Employee training on data protection
Confidentiality agreements
Data breach response procedures
Regular policy reviews and updates

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Contact Form Submissions: Retained for 2 years from last contact or until you request deletion
Project-Related Information: Retained for the duration of the project plus 3 years for legal and warranty purposes
Analytics Data: Retained in aggregated form for 26 months
Cookie Data: Varies by cookie type, typically 6-24 months (see Cookie Policy)
Legal Records: Retained as required by applicable laws and regulations

After the retention period expires, we securely delete or anonymize your personal data unless longer retention is required by law.

Your Privacy Rights

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:

Right to Access

Request a copy of the personal data we hold about you, including information about how it's being processed.

Right to Rectification

Request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data under certain circumstances, also known as the "right to be forgotten."

Right to Data Portability

Receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

Object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Restrict Processing

Request limitation of how we process your personal data under certain circumstances.

Right to Withdraw Consent

Withdraw consent for data processing at any time where processing is based on consent.

Right to Lodge a Complaint

File a complaint with your local data protection authority if you believe your rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page or email. We will respond to your request within 30 days and may request additional information to verify your identity.

There is no fee for exercising your rights unless your request is clearly unfounded or excessive, in which case we may charge a reasonable administrative fee.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data
• Use privacy-focused browsers or browser extensions to limit tracking

We respect your privacy choices. If you would like us to delete your data, please reach out to us through the contact details provided on our Contact page. We will process your request promptly, typically within 30 days.

You can continue to browse and learn about our services without providing any personal information or accepting non-essential cookies.

International Data Transfers

We are based in the Netherlands and primarily operate within the European Economic Area. However, some of our service providers may be located outside the EEA.

When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions confirming adequate data protection levels
Binding Corporate Rules where applicable
Other legal mechanisms ensuring data protection compliance

Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems and terminate any associated accounts.

For game development projects involving children's data, we work with clients to ensure COPPA and other child privacy law compliance.

Third-Party Websites and Services

Our website may contain links to third-party websites or integrate third-party services. This Privacy Policy does not apply to those external sites or services.

We encourage you to review the privacy policies of any third-party websites you visit or services you use. We are not responsible for the privacy practices or content of external sites and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you through email if you have provided us with your contact information
Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.